Personal Information Protection and Privacy Policy
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, dispose of, or otherwise manage it. It also aims to inform individuals about how we process their personal information. This policy also includes our Cookie Policy and cookie consent settings.
1. Collection of Personal Information
When visiting our website, personal information about you, such as your name, address, email address, telephone number, and other similar information, may be collected. This information is collected only when you voluntarily provide it, for example, by completing a contact form, requesting a quote, or submitting a callback request. We are committed to collecting only the personal information that is necessary and relevant to respond to your request for services.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal information. Access to your information is also restricted to employees or service providers who require it to provide you with services.
3. Sharing of Personal Information
We do not trade, sell, rent, or otherwise disclose your personal information to third parties for marketing purposes unless you have expressly consented to such disclosure. However, we may share your information with third-party service providers that assist us in operating our business. We take appropriate measures to ensure that these service providers comply with strict security and privacy standards.
4.Retention and Destruction of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal information is no longer required, we ensure that it is securely destroyed or anonymized. Personal information is disposed of using secure methods designed to protect its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. Cookies are small text files stored on your device when you visit our website. They allow us to collect information such as the pages you visit, the duration of your visit, and your language preferences. This information helps us analyze trends, improve our website, and provide you with more personalized content.
You can choose to accept or decline cookies through our consent banner. You can also enable or disable cookies by adjusting your browser settings. Please note, however, that disabling cookies may limit certain features or functionality of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the website to function properly. They are generally set in response to actions you take on the website, such as saving your privacy preferences or completing forms. These cookies do not store any information that can personally identify you.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, including the pages you visit and the links you click. This data allows us to measure and improve the website’s performance. The information is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through integrated social media sharing features. These companies may use them to build a profile of your interests and provide you with personalized advertising on other websites.
We encourage you to regularly review the privacy policies of these social media platforms, as they may be updated from time to time, to better understand how your information is used through these cookies. Please note that most of these social media platforms are based outside of Canada.
5.1.4 Security Cookies
To help prevent fraud and protect our systems, forms on our website may be protected by Google reCAPTCHA technology. This tool uses cookies and collects information about how users interact with the website. Examples of data collected include mouse movements, how users click and navigate between content, the time taken to complete certain tasks, and the device being used. This information is analyzed to determine the likelihood that a user is a human rather than a bot. The data collected may also be shared with other Google products and services.
5.2 Enable, Disable, and Delete Cookies
To help prevent fraud and protect our systems, forms on our website may be protected by Google reCAPTCHA technology. This tool uses cookies and collects information about how users interact with the website. Examples of data collected include mouse movements, how users click and navigate between content, the time taken to complete certain tasks, and the device being used. This information is analyzed to determine the likelihood that a user is a human rather than a bot. The data collected may also be shared with other Google products and services.
5.3 Consent to the Use of Cookies
When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking “Accept,” you consent to the use of all cookies in accordance with this Cookie Policy. You may also select “Decline” to refuse all cookies that are not essential to the operation of the website or choose “Manage Preferences” to select which categories of cookies you wish to allow. You can change your consent preferences at any time.
5.4 Third Parties
We have agreements with other companies that place cookies on our website. However, we cannot guarantee that these third parties will handle your personal information reliably or securely. Certain third parties, such as Google and social media platforms, are considered independent entities with respect to data processing. We strongly recommend reviewing the privacy policies of these companies to better understand how they collect, use, and protect your personal information.
6. Responsibility
Overall, we are responsible for protecting the personal information in our possession. Our employees who have access to personal information or are involved in its management in any way take all necessary measures to ensure its protection and compliance with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to request access to the personal information we process about you. You also have the right to object to the processing of your personal information and to request an overview of the information being processed in a commonly used format. You may request that your personal information be corrected or deleted if it is inaccurate or outdated. Where applicable, updated information will be shared with third parties that have access to it. You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The consequences of withdrawing your consent will be explained to you. You also have the right to file a complaint with our organization regarding non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). If the matter remains unresolved, you may contact the Office of the Privacy Commissioner of Canada. Anyone wishing to exercise their rights of access, correction, or withdrawal of consent must submit a written request to the person responsible for the protection of personal information. The appropriate contact information is provided in the “Person Responsible for the Protection of Personal Information” section below.
8. Process for Handling Privacy Complaints
If an individual wishes to file a complaint regarding the application of this policy or, more generally, the protection of their personal information, they must submit their request in writing by contacting the person responsible for the protection of personal information, whose contact details are provided in the “Person Responsible for the Protection of Personal Information” section. The complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documentation related to the assessment, as well as the response provided to the individual who submitted the complaint. We are committed to handling all complaints received with strict confidentiality.
9. Person Responsible for the Protection of Personal Information
For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information:
- Simon Pelletier, Owner
-
Agorasport 560 rue J.Oswald-Forest
St-Roch-de-l’Achigan, Québec J0K 3H0
10. Approval
This policy is approved by the person responsible for the protection of personal information, whose professional contact information is provided above.
11. Publication and Amendments
We reserve the right to revise this Personal Information Protection and Privacy Policy at any time. Any changes will be posted on our website and will take effect as soon as they are published. We encourage you to review this policy regularly to stay informed of any updates.
